Delivery Information

BANK ACCOUNT INFORMATION

ELEMENTAL BOOKS

12-3153-0149299-50

ASB Bank Lincoln

Delivery Information

We only courier to New Zealand addresses.

Overseas postal rates apply to all locations beyond New Zealand.

* New Zealand delivery addresses only & excluding delivery to Waiheke, Chatham, Kawau and Great Barrier Islands.

For these addresses additional freight charges apply. You will be contacted shortly after placing your order with the freight charge required. You can pay this using a credit card.

Orders will be charged at standard courier rates within NZ as applicable to the number and weight of units ordered..

Bulk product orders may incur additional delivery charges - please contact us for details.

We use a signature required delivery service using Courier Post.

Please ensure your delivery address is one that will be attended during week days.

You will receive an email when your order is despatched. It contains a link to track the delivery of your order.

Simply click on the link to access Courier Post’s track and trace service.

This link is also shown in the Order History section of My Account when you are logged into your account on the Elemental Books website.

You can select a "Notify Me" option on Courier Post's website to get an email update whenever the delivery status changes through out the course of your parcels journey to you - so you know exactly where your parcel is. If your parcel cannot be signed for on delivery, the courier will leave a calling card for you to arrange another delivery time.

Please contact Courier Post directly to arrange this re-delivery.

How long will it take you to receive your items?

The time taken for a product to reach you depends on where it has been sourced from. Please be aware that if you order more than one product at a time you may receive them separately if they are sourced from different suppliers.

We estimate the delivery timeframe based on a products sourcing and taking into account the delivery to a metropolitan area of New Zealand. If you live in a rural area, delivery will likely take longer – usually another 1-2 days.

We have 3 main delivery time frames within New Zealand:

Received in 1-3 working days after dispatch
This item is dispatched from Christchurch and sent via Courier Post. For rural deliveries please add 1-2 days.

Received in 10-15 days : The product is imported by us from an overseas supplier in the US, and then sent to you via Courier Post.
You should expect to receive it within 10-15 days. This delivery time applies to metropolitan areas of NZ, and rural delivery will take longer.

Received in 12-18 days : The product is imported by us from an overseas supplier in the UK, and then sent to you via Courier Post.
You should expect to receive it within 10-15 days. This delivery time applies to metropolitan areas of NZ, and rural delivery will take longer.

Instant download:
    This is an ebook and will be added to your 'My eLibrary' ready to download to your preferred eReading device. If it is a free book it will be added when you click 'add to my Library'. If it is one you have purchased it will be added when you have completed the transaction. You must be logged in to see your library of eBooks. EBook purchases still require a delivery address to be recorded for tax purposes, however your eBook is "delivered" straight to your eLibrary.

Pre-Order:
    A Pre-order title is an upcoming release which is not yet in stock either in our fulfilment centre or with our suppliers but may be available for order in advance of the publication date. Pre-ordered titles will generally be dispatched on or shortly after the publication date. Please check the individual title for more specific delivery details. Please note that Elemental Books make no guarantee regarding dispatch or delivery of pre-orders and publication and release dates are subject to change without notice. We will endeavour to keep our site up to date following changes to any such date - please check our site to confirm dates.


Released on 'x' date or 'Generally ships in 3-5 weeks'
A product with this message is either yet to be released or is temporarily out of stock. Titles with these messages are available for purchase and will be received on or shortly after the new availability dates, subject to the delivery time frames. If no expected date is listed, products will have 'generally ships in 3-5 weeks' as their availability date.

Do you ship overseas?
We currently ship only in New Zealand.

OTHER DELIVERY INFORMATION
Your order is charged in full at the time your order is placed. Please ensure the delivery address and receiver's name for your order is accurate and complete (including any business name if shipping to a work address) as we are unable to change any details once the order has been placed. We use a signature required service from Courier Post so please ensure your delivery address is one that will be attended.

Our databases are regularly updated based on current availability information provided by our various suppliers.

Books can and do sometimes become temporarily unavailable , or they may go out of print without prior notice from the publisher.

Elemental Books will endeavour to supply all orders placed via this site. All books and other products are listed for sale in good faith, but it is possible a supplier may notify us that a title is currently unavailable or no longer available.

Upon receipt of this information from a supplier our online customer service team will contact you to let you know of the cancellation or delay of your order.